Use Zelle^® for small business to get paid and send payments fast

Zelle^® is a fast and easy way for small businesses to send, receive, and request money typically within minutes¹ with customers, vendors, and suppliers they know and trust. If your customers use Zelle^®, they can send payments directly to your Fremont Bank checking account with just your email address, U.S. mobile number, QR code or Zelle^® tag.

To enroll your business checking account with Zelle^®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle^®. We recommend using the email address or U.S. mobile phone number associated with your business.

Once you’ve enrolled your small businesses email address, U.S. mobile number, or created a Zelle^® tag through Online Banking or the mobile app and associated it with your business checking account you can share your enrolled U.S. mobile number, email address, QR code, or Zelle^® tag with your customers and ask them to send you payments with Zelle^® right from their app. After your customer sends you payments with Zelle^®, you’ll receive them directly into your enrolled bank account and receive a notification.

You can send or receive payments with other eligible small businesses or consumers when their bank offers Zelle^® for their account type. The recipient must be enrolled with Zelle^® with a linked domestic deposit account at a U.S. financial institution.

Yes. To protect your account, we place a daily dollar send limit on Zelle^® payments, even if your available balance is higher than the daily limit.

We’ll show the applicable limit for the send transaction in the mobile app or Online Banking when you set it up. If you’ve already sent a transaction to someone that day, we’ll show you the remaining amount of your daily limit if you send to another recipient in the same day.

There are a few ways you can encourage your customers to pay your small business with Zelle^®:

• Print or share your QR code or Zelle^® tag with your customers.
• Tell customers verbally that you accept payments with Zelle^® and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding "I accept payments with Zelle^®" or "Pay me with Zelle^®."
• Use Zelle^® to request money from your customers (which will send them a notification telling them you've requested payment with Zelle^®).

No, Zelle^® does not integrate directly with accounting software. However, since Zelle^® is connected to your small business account, you’re able to see all Zelle^® transactions in your transaction history by logging into Online Banking or the mobile app.

Neither Fremont Bank nor Zelle^® offers purchase protection for payments made with Zelle^® — for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Fremont Bank doesn't currently charge a fee to send or receive money with Zelle^®. However, your account may incur monthly service charges, overdraft fees, and other fees described in your deposit account agreement. Your mobile carrier's message and data rates may apply.

Please call our Client Contact Center at (800) 359-2265, Monday - Friday 8:00 AM - 7:00 PM and Saturday - Sunday 8:30 AM - 5:00 PM. We accept relay calls.

To use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your Zelle^® Activity page, choose the payment you want to cancel, and then select "Cancel”. If you do not see this option available, please call our Client Contact Center at (800) 359-2265, Monday - Friday 8:00 AM - 7:00 PM and Saturday - Sunday 8:30 AM - 5:00 PM, for assistance canceling the pending payment. We accept relay calls.

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

You can see incoming and outgoing Zelle^® payments (both pending and completed) in your Zelle^® Activity. Any Zelle^® payment already sent to a registered recipient cannot be canceled.

It's important to only send money to people and small businesses you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. You should treat Zelle^® payments like cash. Keep in mind that Zelle^® transactions are not covered by the same protections as credit card and debit card transactions.

Please call our Client Contact Center at (800) 359-2256, Monday - Friday 8:00 AM - 7:00 PM and Saturday - Sunday 8:30 AM - 5:00 PM. We accept relay calls. Qualifying imposter scams may be eligible for reimbursement.

Zelle^® QR code provides peace of mind, knowing you can send and receive money to the right person without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log in to the mobile app or Online Banking and click Zelle^® in the menu. Next, go to your "Zelle^® settings," and your QR code will be displayed. Click the QR code to use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log in to the mobile app or Online Banking, click Zelle^® in the menu, click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Keeping your money and information safe is a top priority for Fremont Bank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.